Privacy Policy

OUR PROMISE

Victoria Eggs Ltd does not store your credit card details nor do we disclose buyer’s information to third parties. We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. We may pass on your personal information if we have a legal obligation to do so. Our website is hosted on a Shopify platform.

The Victoria Eggs privacy, retention and cookie policy is explained in detail below in line with the General Data Protection Regulation (GDPR) (25th May 2018).



PRIVACY POLICY

What information do we collect from our customers and why?

  • We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Shopify-supported merchant stores that you visit, and information about the device and browser you use.

  • We use this information to provide our merchants with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.

  • If you opt into Shopify Pay, Victoria Eggs Shopify store and use this information to pre-fill your checkout information. We additionally use this information to help customise and improve your experience when you visit a merchant store by presenting to you goods and service that are more likely to be of interest to you.

  • We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information (for example, ip addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.

When do we collect this information?

  • We collect this information when you use or access a store that uses our Services, such as when you visit a merchant’s site, place an order or sign up for an account on a merchant’s site.

  • We also collect this information when you opt into Shopify Pay, or use Shopify Pay to pre-fill your checkout information.

  • Additionally, we partner with third parties who provide us information about our merchants’ customers, for example to help us screen out merchants associated with fraud.

What, How and Where we collect personal data

What we collect:

  • Questions, queries or feedback you leave, including your email address if you contact us
  • Your email address and subscription preferences when you sign up to our email alerts, and how you use our emails – for example whether you open them and which links you click on
  • Information on how you use the site, using cookies and page tagging techniques
  • This data can be viewed by authorised people from our suppliers, to:
  • Improve the site by monitoring how you use it
  • Gather feedback to improve our services, for example our email alerts
  • Respond to any feedback you send us, if you’ve asked us to
  • Send email alerts to users who request them

How and where we collect it:

You will need to provide personal data in order to register on our website, place orders with us and for us to keep in touch with you. If you wish to place an order, you will also need to provide payment details, such as your credit or debit card number and your address. Once you have registered, your information can be accessed and updated via My Account. We also collect some data you provide even if you don’t complete your registration, for example your email address and anonymous data on how customers interact with our website.

 

    How we use the data we collect

      The personal data we collect is used to fulfil your order and contact you in the event of any queries relating to it. As part of the registration process, you will also be asked whether you wish to receive marketing emails from us. You can update these preferences and choose to opt out of all marketing communications any time via My Account or clicking unsubscribe on any email. We may also use data we collect during the registration process to contact you to help us understand whether you need any more help with your order. 


      Data security

      We are committed to protecting any personal information you provide. Our website is certified as PCI DSS Compliant which ensures unbeatable security & protection of sensitive customer information including credit card details. Your personal details will not be passed to third parties and your credit card details are not stored after your transaction.    

       

      Where your data is stored

      We store your data on secure servers in the European Economic Area (EEA).

       

      Keeping your data secure

      We have procedures and security features in place to keep your data secure once we receive it.


       
      DATA RETENTION POLICY

      I retain your personal information only for as long as necessary to provide you with my services and as described in this policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period, to comply with UK Tax law: 7 years.
       

      COOKIE POLICY

      Cookies are small text files saved in your web browser when you visit certain websites. Cookies are used on our website for things like keeping track of the contents of your shopping basket, enhancing our navigation menus and to remember you by saving your delivery addresses or other details if you select the "Remember Me" Option. They are also used after you have logged on as part of that process.

      Cookies will not harm your computer and they don’t store sensitive information such as credit card details. If you would prefer, you can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. However, if you turn off cookies, you will be unable to place orders or benefit from the other features that require cookies to be enabled.

      When you visit our website, we collect certain information or data about you. Here’s our promise to you on how we respect that data and keep it safe. Our website is on the Shopify platform, for the full list of cookies Shopify uses please click here.

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        Your rights

        You can find out what information we hold about you and ask us not to use any of the information we collect.

        If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email.

        We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected. If you wish to contact us about your data, please use the following address or email:​

        Data Protection Officer
        Victoria Eggs
        28 Portland Road,
        Kingston-upon-Thames,
        Surrey,
        KT1 2SG

        info@victoriaeggs.com

         

        Links to other websites

        ​Sometimes Victoria Eggs uses links to other websites in our website content and on our social media platforms. This privacy policy only applies to Victoria Eggs and doesn’t cover other sites that we link to.